INVESTMENT NEWS
US-based TeleTech intends to acquire Bulgarian Sofica Group
TeleTech Holdings, a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced that it intends to acquire Bulgaria's leading independent customer management services company, Sofica Group. Under the terms of the agreement, Sofica will become a part of TeleTech's Customer Management Services segment, providing exceptional customer lifecycle management services across multiple channels in over 18 languages out of Central and Eastern Europe.
Sofica Group, founded in 2004, is the largest customer management services provider in Bulgaria. The company has a staff of 800 and provides customer services in over 15 languages. The Company also operates in Skopje through its subsidiary Sofica Macedonia. It provides a wide range of business process outsourcing, information technology outsourcing, human resources outsourcing, and other services.
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