DocuWare - a world leader in software solutions for business information and process management, has chosen Bulgaria for its new center for Europe, the Middle East, and Africa. DocuWare specializes in technology consulting and client support. Nemecek Bulgaria, a year-long partner, and developer of their solutions will build and manage the facility.
DocuWare's technical support center will differ significantly from the classic BPO projects for outsourcing customer service in our country for several reasons. On one hand, this is a long-term sustainable initiative, not a temporary project. On the other hand, the responsibility will be to provide comprehensive and in-depth assistance to consumers, which includes solving technological cases with an understanding of the business processes of organizations. Accordingly, the focus of the work will be the depth, rather than the wide scope and service of diverse projects, which is typical for outsourcing.
Source: Economy.bg